Frequently Asked Questions
The following site is indicated on my bank statement but i don't remember what i've bought.
Please log in and you will see the site where your order was placed and the products bought.
What should I do if I haven’t received my order yet?
First of all, check your shipping type. If it is Airmail it takes 2-3 business weeks, if it is EMS it takes 3-8 business days. Mind that the delivery can take a little longer because of delay at customs which doesn't depend on our delivery service. So don’t worry, anyway you will get your order. 99% of our customers successfully get their orders. If something goes wrong and your order is not received, please contact our customer care department.
When will my credit card be charged?
As soon as you fill in the form at the checkout page and press the «Submit» button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged. As soon as the payment is authorized, your order is approved and processed.
What should I do if I made an order and my credit card hasn’t been charged yet?
If you have made an order and you see that your card hasn’t been charged yet, that means that by any reason we are unable to charge your card, please call your credit card company and ask them to permit this Internet transaction.
The following site is indicated on my bank statement but i didn't buy anything.
Please contact our Customer Support Team and report a fraudulent charge. Please send us the sum, the date when your credit card was charged without your approval and credit card number. Please do not indicate your CVV2 and expiration date for reason of safety. Our billing department will consider the matter ASAP.